Effective Date: July 8, 2025
Florida Restoration Pro LLC (“Florida Restoration Pro,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. It applies to information collected through our Florida-based operations, including our website, Facebook Lead Ads, contact forms, SMS opt-ins, and email marketing campaigns. By using our services or providing personal information to us, you acknowledge that you have read and agree to the practices described in this Privacy Policy.
Personal Information You Provide: We collect personal information that you voluntarily provide. This may include your name, phone number, email address, mailing address, and any other details you submit (for example, property information or details about your restoration needs). You might provide this information when you fill out a form on our website, respond to a Facebook Lead Ad, request a quote, opt in to receive SMS or emails, or contact us by phone or email.
Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and usage via cookies or similar tracking technologies. This can include your IP address, browser type, device identifiers, pages visited, and the date/time of visits. This data helps us analyze trends, administer our site, and improve user experience. You can control cookies through your browser settings; however, disabling cookies may affect some functionality of our site.
No Collection from Children: Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a minor has provided us personal data, please contact us to have it removed.
We use the information we collect for purposes consistent with why you provided it, and as otherwise permitted by law. These purposes include:
Providing Services: To respond to your inquiries, provide quotes, schedule appointments, perform restoration and remodeling services, and otherwise fulfill requests you make.
Communication: To contact you regarding your projects, emergency updates, or customer service follow-up. (For example, we may call or email you to confirm appointments or discuss your restoration needs.)
Marketing and Promotions: To send you updates, special offers, newsletters, or other marketing communications if you have consented to such communications. (You can opt out at any time, as described below.)
Improvement and Analytics: To improve our services and website, understand user needs, and personalize your experience. For example, we may analyze usage of our site or marketing campaigns to refine our offerings.
Legal and Safety: To comply with applicable laws and regulations, to enforce our policies or agreements, to protect our rights or the rights and safety of our customers and others (for instance, detecting and preventing fraud or other misuse of our services).
We will only use your personal information in ways that are compatible with the purposes for which it was collected or that you later authorize. We do not sell your personal information to third parties.
Florida Restoration Pro LLC respects your privacy and does not share your personal information with third parties for their own independent marketing purposes. We only share your information in limited situations, such as:
With Service Providers: We may share your information with trusted third-party service providers that help us operate our business. This includes services such as our website hosting, our CRM tool (used to manage customer relationships and send communications), email/SMS delivery platforms, or other vendors who assist us in fulfilling requests and improving services. These service providers are authorized to use your information only as necessary to perform services on our behalf and are obligated to protect your information.
Insurance and Referral Partners: With your consent or at your direction, we might share relevant information with third parties involved in your service request. For example, if your restoration project involves an insurance claim, we may—with your permission—share necessary details with your insurance company or adjuster to assist in processing the claim. Likewise, if we refer you to a specialized contractor or partner for services we do not provide, we will only share information needed for them to assist you and only with your consent.
Legal Requirements and Protection: We may disclose your information if required to do so by law or legal process, or if we have a good faith belief that such disclosure is necessary to comply with applicable laws, regulations, or legal obligations. We may also share information to investigate or assist in preventing suspected fraud, security issues, or other illegal activities, or to enforce our agreements and protect the rights, property, or safety of Florida Restoration Pro, our employees, our customers, or others.
Business Transfers: In the unlikely event that Florida Restoration Pro LLC undergoes a business transition such as a merger, acquisition, sale of assets, or partnership, your personal information may be part of the transferred assets. If such a transfer occurs, we will ensure the recipient agrees to protect your personal information in a manner consistent with this Privacy Policy.
No Sale of Personal Data: We do not sell, rent, or trade your personal information to outside parties. We also do not share personal information with third parties for their direct marketing, except as described above for our own communications through service providers acting on our behalf.
Our website and marketing emails may use “cookies” and similar tracking technologies (such as web beacons or pixels) to enhance your experience and deliver relevant content. Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.
How We Use Cookies: Cookies help us recognize repeat visitors, remember your preferences, and understand which sections of our site are useful. They also allow us to track aggregate usage of our site (for example, which pages are visited most) so we can improve performance and content. In some cases, we may use cookies or pixels from third parties (such as Google Analytics or Facebook/Meta Pixel) to help with analytics and advertising. This means if you visit our site, you may later see advertisements for our services on other websites or social media (“retargeting”). These technologies help us measure the effectiveness of our ads and reach people who are interested in our services.
Your Choices: You can control or delete cookies through your browser settings at any time. Most browsers allow you to refuse new cookies, receive notifications when you receive a new cookie, or disable cookies altogether. Additionally, platforms like Facebook and Google allow you to adjust your ad privacy settings if you prefer to limit targeted advertising. Note that if you disable cookies, some features of our site may not function properly.
By providing your contact information (such as phone number or email) to Florida Restoration Pro LLC, you consent to receive communications from us as described below. We take your consent seriously and aim to communicate in a respectful and lawful manner. You have the right to opt out of these communications at any time, as detailed in this section.
If you provide your mobile phone number and opt in to receive text messages, you agree that we may send you SMS or MMS text messages. These messages may include, but are not limited to:
Transactional Messages: Appointment reminders, service updates, or important notices related to your ongoing restoration or remodeling project.
Promotional Messages: Special offers, new services, helpful tips, or other marketing content that we believe could be of interest to you.
Implied Consent: In some cases, requesting information or engaging with our services may serve as implied consent to receive text messages (for example, if you filled out a form for a quote and provided your mobile number, we interpret that as permission to follow up with you via text about that request). We will only send text messages in line with applicable laws and regulations.
Frequency: We will not overwhelm you with messages. The frequency of texts will be proportionate to the information or updates you need. For instance, during an active service project you might receive more frequent updates, whereas promotional messages will be sent occasionally.
Opting Out of Texts: You can opt out of SMS messages at any time. To stop receiving texts, simply reply STOP to any text message we send. After you send the STOP message, we will send a confirmation text to acknowledge your opt-out, and then cease further SMS messages. (If you ever want to re-subscribe, you can contact us to opt in again.) Please note that if you use a different wording or method to opt out (other than replying STOP or contacting us directly), we may not recognize it as an opt-out request; for the most effective opt-out, please use the provided STOP mechanism.
Message and Data Rates: Florida Restoration Pro LLC does not charge any fees for sending or receiving text messages. However, standard message and data rates from your mobile service provider may apply. You are responsible for any charges from your carrier. If you’re unsure what charges may apply, please check with your wireless carrier.
We value your consent and privacy. We will never share your phone number with third parties for their own marketing, and we will use text messaging solely in accordance with this policy and your permissions.
If you provide your email address, we may send you email communications. These could include:
Responses and Service Updates: Emails in response to your inquiries, estimates and quotes, scheduling confirmations, or updates related to services you’ve requested.
Newsletters and Promotions: Occasional newsletters, announcements of new services, customer tips, or promotional offers.
We will email you only in accordance with applicable laws (such as CAN-SPAM Act requirements). Every marketing or promotional email from us will include an unsubscribe link at the bottom. You may unsubscribe from our marketing emails at any time by clicking that link or by contacting us directly with a request to remove your email from our list. If you opt out of marketing emails, we may still send you non-promotional communications as necessary (e.g., emails about an ongoing project or billing information, if applicable).
We use a secure third-party email service (our CRM tool) to manage our email list and send messages. This service stores your email on our behalf solely to send you communications you agreed to receive. Your email will not be sold or shared for others’ marketing purposes.
By providing your phone number to us (for example, on a lead form or when requesting service), you consent to receive telephone calls from Florida Restoration Pro LLC. We may call you to:
Discuss Your Requests: Confirm details of your service inquiry, provide information about our services, or follow up on a quote request.
Service Coordination: Arrange appointments, delivery of services, or urgent notifications (especially for emergency restoration services).
Quality Assurance and Offers: Follow up after service completion to ensure satisfaction, or inform you of new services or promotions that might interest you (limited frequency).
Calls may be made by our staff or representatives during appropriate business hours. Auto-Dialed or Recorded Calls: By providing your number, you agree that our calls to you may be placed using an automatic telephone dialing system or may include a pre-recorded or artificial voice message (for example, automated appointment reminders or emergency alerts). We primarily use live calls, but we include this here to cover any automated calls if they become necessary.
Your Preferences: If you prefer not to receive marketing-related phone calls, please inform us. You can ask to be placed on our internal “Do Not Call” list, and we will honor that request. Keep in mind, even if you opt out of marketing calls, we may still call you for non-marketing reasons as needed (such as scheduling or service updates that you initiated).
Consent Not Required for Service: You have the option not to provide a phone number or not to agree to communications. If you do provide a phone number, doing so is optional and not a condition of receiving our services. You can always communicate with us by other means (such as email) if you prefer not to share a phone number.
We believe in transparency and giving you control over your personal information. Depending on your relationship with us and applicable laws, you have the following rights and choices:
Access and Update: You have the right to request details about the personal information we hold about you. If you would like to review, correct, or update your information (such as updating your contact details), please contact us. We will provide you with the information we have and make corrections upon verification of your identity, as required.
Opt-Out of Marketing: As described above, you may opt out of email marketing by unsubscribing or contacting us, and opt out of texts by replying STOP. You may also contact us at any time to request that we do not send you any further promotional emails, texts, or calls. We will process your opt-out requests as soon as possible. (Note: If you have multiple points of contact with us, e.g., multiple email addresses or phone numbers, please specify which ones you wish to opt out, so we can accurately fulfill your request.)
Deletion (Right to Be Forgotten): You can request that we delete the personal information we have collected about you. Upon a verified request, we will delete your information from our records, unless retention is required for legitimate business or legal purposes (for example, record-keeping for transactions or as required by law). Please note that if you request deletion, we may not be able to provide you with certain services or follow up on past requests.
California or Other Jurisdiction Rights: Our business operations are focused in Florida, and this policy is intended to comply with applicable U.S. and Florida law. If you are a resident of a state or country that grants additional privacy rights (such as California’s “Do Not Sell” rights or the EU General Data Protection Regulation), please know that we do not sell personal information and we strive to honor any applicable requests pertaining to your data. You may contact us to exercise any specific privacy rights you believe you have under your local laws, and we will do our best to accommodate you in accordance with applicable law.
Declining to Provide Information: You have the choice not to provide certain personal information. However, please understand that if you choose not to provide information that is necessary for us to contact you or perform services (for example, a phone number or address for an on-site service request), we may not be able to fulfill your request or provide the full range of services.
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include administrative, technical, and physical safeguards appropriate to the sensitivity of the information. For example, we limit access to personal data to authorized personnel and trusted service providers who need it to perform their work, and we use security practices such as encryption, secure servers, and firewalls where appropriate.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data. You share information with us at your own risk, and we ask that you also take steps to protect your own information (such as keeping login credentials private, if any, and being cautious with suspicious emails or calls asking for personal info).
In the unlikely event of a data breach or security incident that compromises your personal information, we will notify you and the appropriate authorities as required by law.
No Insurance Guarantee: Florida Restoration Pro LLC may assist you with guidance or documentation for insurance claims related to property damage. However, we are not an insurance company or adjuster, and we do not make coverage decisions. Any opinions or assistance we provide regarding potential insurance claims are for informational purposes only. The outcome of any insurance claim is determined solely by your insurance provider and the specific terms of your policy. We do not guarantee that any particular damage will be covered by your insurance, nor do we guarantee any specific outcome from following our guidance. You should always review your policy details and consult directly with your insurance provider for definitive information about coverage.
Limitation of Liability: While we are committed to high-quality restoration and remodeling services, we cannot promise specific results in every situation. Many factors (such as pre-existing damage, environmental conditions, or third-party actions) can affect the outcome of restoration work and insurance claims. Florida Restoration Pro LLC will not be liable for any indirect, incidental, or consequential losses arising from the use of our services or information provided on our website or through communications. This includes, but is not limited to, any loss of insurance coverage or benefits, or additional damages to property that occur due to delays or circumstances outside our control.
Service Information Disclaimer: Any content or advice provided by Florida Restoration Pro (whether on our website, in communications, or via employees) is given to the best of our knowledge and experience. However, it should not be taken as a warranty or legal advice. Clients are responsible for making informed decisions and, when necessary, seeking independent professional advice (such as legal or engineering opinions, or advice directly from their insurance company).
By engaging our services, you acknowledge and agree that Florida Restoration Pro LLC’s liability is limited to the fullest extent permitted by law. We carry appropriate insurance and will, of course, be responsible for any direct damages proven to be caused by our negligence or willful misconduct in accordance with our service agreements. This disclaimer is simply to clarify that we are not responsible for factors beyond our control and to manage expectations regarding insurance-related matters.
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will post the updated policy on our website with a new effective date, and we may notify you through other channels (such as email) if appropriate.
Continued Use Indicates Acceptance: Any changes will become effective when posted. Your continued use of our services or website after a revised Privacy Policy has been posted signifies your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Florida Restoration Pro LLC
Email: Floridarestorationpro@gmail.com
Mailing Address: Orlando, Florida, USA (Central Florida operations)
Phone: (If you prefer to speak by phone, you may request a call via email or our website and we will be happy to contact you.)
We value your trust and are committed to addressing any issues relating to your privacy. Users of our services in Florida can be assured that we take privacy and legal compliance seriously. If you contact us with a privacy-related request or question, we will do our best to respond promptly and help resolve your concerns.
Thank you for choosing Florida Restoration Pro LLC. We are your trusted partner in property restoration and remodeling, and we will continue to protect your personal information while delivering our services. Your privacy and satisfaction are important to us.